GDPR Privacy & Cookie Policy

Key details

This website privacy policy describes how Penygraig Partnership t/a  Mid Wales Holiday Lets protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This website privacy policy was updated on: 23 May 2018

If you have any questions about this policy, please email policy@midwalesholidaylets.co.uk or write to: Penygraig Partnership, Glandwr, Bridge St, Rhayader, Powys, LD6 5AG.

 

Who we are

Penygraig Partnership (Glandwr, Bridge St, Rhayader LD6 5AG) trade as Mid Wales Holiday Lets. We are 3 individuals with a brand promise to deliver a consistently quality and authentic Mid Wales holiday experience. We guarantee to make your holiday memories our first priority. From booking, to planning their next holiday with us, customers will be given a real Mid Wales welcome.

Our personality comes down to being dependable, efficient and fun. We’re upbeat, proud and eager to share Mid Wales with everyone. We’re renowned for quality in both our accommodation and customer service whilst securing recognition for excellent value for money.

Because of all the brand promises above and gaining your trust – the need to be open and transparent about how we deal with your data in imperative. We dont sell or trade email lists – we are in the business of selling great experiences!

Please sit back and read on before you make the decision to visit Mid Wales and use Penygraig Partnership as your vehicle to deliver a great holiday.

Types of data we collect

Website Cookies

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.

  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.

  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.

  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.

  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Google Analytics

When someone visits www.midwalesholidaylets.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

FreeAgent

When an invoice is raised separately to the transaction through Paypal – your name and email address will be uploaded to Free Agent accounting software. This is to make sure the invoice name is correct and your invoice is received by yourself.

CRM System

When someone books with us we keep details of their Name, email, regional location (where supplied) and telephone number on Bitrix24 (https://www.bitrix24.com/privacy/). This information is used to contact you if there is a problem with a booking and to update you on any offers. Or generally just replying to emails from you. This information will be held until you request to be removed from our system.

Wifi

When you use MIDWALESHOLIDAYLETS Wi-Fi we may collect data about:

a) your device;

b) the volume of data which you use;

c) the websites and applications which you access; and

d) your usage by access time, frequency and location.

Mailing Lists

As part of the registration process for our mailing list, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Rhys Thomas.

Activity and Eatery Providers

When you book an activity that is run through a provider outside the business, your name and a contact number will be given to the provider. This is to enable them to contact you if there are any queries and to confirm your booking on their system.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Rhys Thomas at book@midwalesholidaylets.co.uk

Individuals can request information verbally or in writing. We will provide a copy of the information free of charge. However, we can charge a ‘reasonable fee’ when a request is: * manifestly unfounded or excessive, particularly if it is repetitive, unless you refuse to respond; or * for further copies of the same information (that’s previously been provided).

Please remember – you do have the right to be forgotten. Please get in touch if you wish.

Right to object

Individuals have a right to object to the processing of their personal data in certain circumstances. Whether it applies depends on your purposes for processing and your lawful basis for processing.  Individuals can object verbally or in writing.

Changes to this Privacy Notice

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the www.midwalesholidaylets.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.