Booking policy


In these terms and conditions “You” or “Your” means the person named in the confirmation invoice. “We” or “Us” means Mid Wales Holiday Lets, Penygraig Partnership, Bridge St, Rhayader, Powys, LD6 5AG.

Please read these terms and conditions carefully before making your booking.

Please note if you are looking for Coronavirus (COVID-19) information – please read our guidance HERE.

  1. Your booking

Your contract with us will begin when we issue you with your confirmation invoice either via paypal or Penygraig Partnership. Your contract with us will be on the terms set out in these terms and conditions.

All bookings are formally confirmed when we issue you with a confirmation email of the booking and not at the time of payment confirmation. This will all be issued by email.

You, as the person making the booking, will be responsible for all members of your party and must be at least 18 years old at the time of booking.

  1. Payment

Payments will be made online for the full amount at time of booking securely via Paypal. If you book directly with one of our team via invoice – you will be required to pay 20% deposit on booking and then the full amount on arrival. Please note the deposit is non-refundable.

  1. Your stay

Your check-in time is 16:00

Your departure time is 10:00

If you do not leave the accommodation by the required departure time we reserve the right to charge you a late checkout fee to cover any costs we incur.

If you leave any of your possessions behind at your accommodation, please contact us as soon as possible. We will hold all lost property for six months, after which it will be disposed of.

  1. What we expect from you

You will be provided with a welcome pack at your accommodation that contains important information about your stay with us. Please ensure that you and your party read the welcome pack carefully on arrival. You must also ensure that you and your party familiarise yourselves with the layout of the accommodation and the location of the fire exits.

You must only use the accommodation for the purposes of your holiday. You must not use the accommodation for any other purpose, including for any business purposes.

You must keep the accommodation and its contents clean and tidy and leave them in the same condition as when you arrived.

You must not use the accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.

Smoking is not permitted. You and your party must not smoke inside your accommodation. You and your party must not use candles, fireworks or Chinese lanterns at your accommodation.

We ask dog Owners to observe the following rules (failure to do so may result in you being asked to leave without compensation and charged to make good any breaches).

Dogs must be under strict control at all times while in the property

The dog Owner must bring the dog’s bed or basket for sleeping in.

Dogs MUST NOT be left alone in the property or elsewhere at any time.

Dogs MUST NOT lie on beds or furnishings, and hair must be well cleared up before departing.

Dogs MUST NOT go into any bedrooms or any carpeted area.

Dog Owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so will incur subsequent charges.

Please note that if you do not comply with the standards and behaviours set out in this Section 7 we may need to exercise our rights under “Our right to evict” section.

  1. Pricing for our accommodation

Our website will automatically populate the price of your stay. Following payment, this will be processed by Mid Wales Holiday Lets and confirmed via email. We reserve the right to cancel breaks with any offers which are not eligible or pricing is found to be incorrect.

We are not VAT registered, therefore prices do not include VAT or no VAT will be added.

All prices given on our website include all charges for water, gas and electricity.

  1. If you want to cancel your booking

If you wish to cancel a confirmed booking you must let us know by email or in writing as soon as possible. Your booking will be cancelled with effect from the day we receive your email or written notification. PLEASE NOTE – WE RECOMMEND YOU HAVE THE CORRECT TRAVEL INSURANCE TO COVER YOU FOR ALL EVENTUALITIES.

Our cancellation charges are as follows for direct bookings on our website:

More than 180 days £30

180 to 60 days 35% of the total cost

59 to 30 days 50% of the total cost

29 days or less after holiday start date 100% of the total cost

If you book via invoice with one of our team, you will pay a non refundable deposit of 10% which will be reduced from the final price. Cancellation dates will be;

From booking – a non refundable deposit

180 to 60 days 35% of the total cost

59 to 30 days 50% of the total cost

29 days or less after holiday start date 100% of the total cost

If you are affected by COVID-19 please refer to our special conditions HERE

  1. If you want to change your booking

If you want to change any detail of your confirmed booking you must let us know by telephone, by email or in writing as soon as possible.

Please note that it is not possible for us to change bookings less than 60 days before the start date.

If the date is amended, we can not refund any difference in price and all special offers will not be eligible. If the cost of the new date is more than the original, full payment will need to be paid on the day of amendment. We will not charge any admin fees.


  1. Third Party Services

As part of our Services we book or order goods or services from third party suppliers or vendors. This will apply to any activity other than the accommodation.

Please note that any booking we arrange for you with a third party will be subject to that party’s terms and conditions of business.

Terms and conditions of third party suppliers can be supplied on request.

We do endeavour to ensure that all of our partners provide their Services to the highest possible standards. We will not be responsible for any failure on the part of that third party to adequately supply the Service (unless we have been negligent in selecting that third party or placing the order on your behalf).

  1. If we need to change or cancel your booking

We will only change or cancel your booking if necessary to perform or complete essential remedial or refurbishment works or for other reasons unforeseen at the time you made your booking which are beyond our reasonable control.

If we do need to change or cancel your booking, we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, we will refund you the total amount you have paid us for the booking.

If we do need to change or cancel your booking under this Section, 9, we will only be responsible for foreseeable losses that you suffer as a result of that change or cancellation and we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our change or cancellation of your booking or if it was contemplated by you and us at the time we entered into this contract.


  1. Maximum occupancy for your accommodation

You must ensure that the maximum number of persons occupying the accommodation does not exceed the number stipulated at the time of booking. You must not bring additional camp beds to the accommodation.

Exceeding the maximum occupancy limits can breach fire regulations and lead to extensive damage. As such, we reserve the right to require you to leave the premises (without any compensation) if you exceed the maximum occupancy limits.

No other person must stay in the property other than those noted at the time of booking.

  1. Damage to the accommodation or its contents

If you discover that anything is missing or damaged on arrival at your accommodation you must notify us immediately on 07843477890. If you do not notify us we will assume that you caused the relevant damage or loss.

You will be responsible for the cost of any accidental damage you or your party cause to the property or its contents.

You will be responsible for 100% of the cost of any non-accidental damage you or your party cause to the property or its contents. Any loss or damage caused by your failure to meet the requirements set out in these terms and conditions or in your welcome pack, will be considered non-accidental damage.

  1. If you have a problem or complaint

If you have any problems with your accommodation, please contact us immediately and give us the opportunity to resolve it. Please contact us on 07843477890 or by email at

If you have an unresolved complaint at the end of your stay please contact us. In considering any complaint we will take into account whether we have been given the opportunity to investigate it and put matters right.

  1. Our rights of access

Our staff or contractors may need to access your accommodation if there is an unforeseen problem, to investigate a complaint you have made, or to perform certain routine property checks. If this happens, we will do our best to let you know in advance of the date and time that we will need access.

If your stay with us lasts more than seven days, our staff or contractors will need to access the accommodation in order to perform a service clean and to change the linen.

If we do need to access your accommodation for any reason we will always try to access the property at reasonably convenient times (other than in the event of an emergency).

If you are staying in Glandwr House, one of the team will visit daily to test the Hot Tub.

  1. Our right to evict

We may terminate our contract with you and ask you to leave your accommodation immediately (without any compensation being payable) if;

We consider that you or your party have committed a serious breach of these terms and conditions;

We consider that your or your party’s behaviour endangers the safety of our visitors or staff;

Any complaints are made of anti-social or unacceptable behaviour against you or your party;

You or your party cause an unreasonable amount of damage to the property or its contents; or

You exceed the maximum occupancy limit for your accommodation.

  1. Our liability to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable as a result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

Nothing in these terms and conditions is intended to limit our liability for;

Death or personal injury caused by our negligence;

Fraud or fraudulent misrepresentation on our part;

Any breach of the terms implied by Section 2, 3, 4 and 5 of the Supply of Goods and Services Act 1982; or

Defective products under the Consumer Protection Act 1987.

  1. Events beyond our control

We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.

An event outside our control means any act or event that is beyond our reasonable control, including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.

  1. Data Protection

We may communicate with you from time to time about our work. We will tell you how we do this on our website.

If you wish to alter the way we communicate to you at any time you can write to the address given on the website, send an e-mail to

  1. Governing Law

These terms and conditions are governed by UK law. You and we both agree to submit to the non-exclusive jurisdiction of the UK courts.

  1. Discounts and offers

Discounts are only valid on new bookings and therefore the offer cannot be applied after a booking has been made.

Discounts cannot be combined with any other offers or discount.

Discounts are not valid on bank holidays or during the months of July and August.

Discounts must be booked by the time and date stipulated on the individual offer.

Mid Wales Holiday Lets reserves the right to change the terms and conditions of any offer at any time without prior notice by amending these online. Once we start an enquiry with the offer it cannot be altered or changed.

20.  Package Travel Regulations 1992

Under the aforementioned heading, Mid Wales Holiday Lets must conform to this regulation on all of our packages; this information is only relevant to:

any pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:—






other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package,

  • and

    the submission of separate accounts for different components shall not cause the arrangements to be other than a package;


    the fact that a combination is arranged at the request of the consumer and in accordance with his specific instructions (whether modified or not) shall not of itself cause it to be treated as other than pre-arranged;


“retailer” means the person who sells or offers for sale the package put together by the organiser.

We are obliged to supply you with the following: the travel destination(s) and, where periods of stay are involved, the relevant periods with dates; • the means, characteristics and categories of transport to be used and the dates, times and points of departure and return; • where the package includes accommodation, its location, its tourist category or degree of comfort and its main features and, where the accommodation is to be provided in a Member State, its compliance with the rules of that Member State; • the meals which are included in the package; • whether a minimum number of persons is required for the package to take place and, if so, the deadline for informing the consumer in the event of cancellation; • the itinerary; • visits, excursions or other services which are included in the total price agreed for the package; • the name and address of the organiser, the retailer and, where appropriate, the insurer (see next paragraph); • the price of the package, if the price may be revised an indication of the possibility of such price revisions, and an indication of any dues, taxes or fees chargeable for certain services (landing, embarkation or disembarkation fees at ports and airports and tourist taxes) where such costs are not included in the package; • the payment schedule and method of payment; • special requirements which the consumer has communicated to the organiser or retailer when making the booking and which both have accepted; and • the periods within which the consumer must make any complaint about the failure to perform or the inadequate performance of the contract.

We will not commit the monies paid until you are satisfied with your package, and funds will be kept separate to our management accounts.

If you feel you have not got this information at the time of booking please contact us and please do not agree to the terms and conditions.

21. Important Hot Tub & Sauna Information

Glandwr House guest’s have use of the hot-tub and sauna, on the full understanding that they use it in an accordance with the instruction provided at the property. Penygraig Partnership or those agents associated with marketing the property do not accept any responsibility for death, personal injury or failure of the equipment in connection with the use of this hot-tub and sauna.

We aim to prepare the hot tub ready for guest arrival, however for the benefit of all users we must comply with very high Health & Hygiene standards when servicing and maintaining our hot tubs. In the event of the hot tub needing a full service following a departure, we cannot guarantee the water in the hot tub will be hot enough for use the first night of your arrival.

The hot tub and sauna is for the exclusive use of guests staying in Glandwr House (and members of their particular party).

All guest shower and remove makeup, deodorants and sun tan lotion before using the hot-tub – those with fake tan applied are not permitted to use the hot-tub.

Children must be accompanied by an adult at all times and parents/guardians must accept full responsibility for their safety. Children under the age of 4 should not be permitted in the hot tub. Children should not enter the sauna.

The cover must always be replaced and steps removed away from the hot tub spas when not in use to avoid danger.

Use of the hot tub is restricted from 09:00am – 10:00pm to respect our fantastic neighbours.

If you use the hot-tub, sauna and its equipment incorrectly or do not follow the instruction provided at the property, Penygraig Partnership will hold you fully responsible for any loss or damage caused to it and any associated equipment provided. Including unscheduled change of water.